Privacy Policy for Revosuite

Privacy Policy

Last updated: September 17, 2023

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

It is worth noting that this data collection is likely to be covered by both the GDPR and the CNDP law, as it collects personal data of individuals located in the European Economic Area (EEA) and Morocco. Revosuite should therefore ensure that it is complying with the requirements of both laws, such as:

  • Obtaining the consent of individuals before collecting or processing their personal data.
  • Limiting the collection and processing of personal data to the specific purposes for which it was collected.
  • Ensuring that the personal data is accurate, complete, and up-to-date.
  • Protecting the personal data from unauthorized access, use, or disclosure.
  • Retaining the personal data only for as long as necessary for the purpose for which it was collected.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for every user within Your organization to access our Service or parts of our Service.
  • Application refers to Revosuite, the software platform provided by the Company.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Benchmark Middle East, Al Thuraya 1 Tower, Dubai Media City, UAE, United Arab Emirates.
  • Country refers to: United Arab Emirates
  • Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a detailing visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Job title
  • Profile Picture
  • Country
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Revosuite platform application automatically collects data like timestamps associated with using the service, location associated with using detail aids presented in the service, explicit actions performed on one or more applications/s part of the subscription like (but not limited to) actions documented on specific HCPs, process workflows, and any notes, comments or feedback needed to achieve the value identified by the service. This data is used to provide the business intelligence required by the subscription.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, training machine learning models, identifying usage trends, determining the effectiveness of your promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

We use Amazon AWS to store, process, analyze, and provide the functionality required by the subscription. Our servers are located in the following regions:

  • eu-central-1 (Frankfurt, Germany)
  • us-east-1 (N. Virginia, USA)
  • us-east-2 (Ohio, USA)

AWS is a GDPR compliant service. You can find all the details related to this compliance in the following link: AWS GDPR Compliance Center.

What does this mean for you?

When you use our service, your personal data may be transferred to and processed in any of the AWS regions listed above. We have taken appropriate safeguards to protect your personal data during these transfers, including (But not limited to):

  • We use secure connections (SSL) to transfer your data.
  • We only allow authorized access to your personal data.
  • We regularly update access authorizations to ensure that they are not compromised.
  • We may enforce 2-factor authentication using mobile numbers to further secure access to your data.

Delete Your Personal Data

We will keep your data for a limited period after your subscription ends so that you can resume your subscription without paying any setup fees again. However, you have the right to request the deletion of your data at any time. If you request the deletion of your data, you will be required to pay setup fees again if you decide to resume the service.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: privacy@revosuite.com