These Terms of Service ("Terms") constitute a legally binding agreement made between You, whether personally or on behalf of an entity ("You" or "User"), and Benchmark Middle East ("Company," "We," "Us," or "Our"), concerning Your access to and use of the Revosuite software platform and application (the "Service").

You agree that by accessing the Service, You have read, understood, and agreed to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF SERVICE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• Account means a unique account created for every user within Your organization to access our Service or parts of our Service.
• Application refers to Revosuite, the software platform provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Benchmark Middle East, Al Thuraya 1 Tower, Dubai Media City, UAE, United Arab Emirates.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a detailing visit).
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3.1. Nature of Service

Revosuite operates as a comprehensive pharma commercial operating system, delivered as a Software-as-a-Service (SaaS) solution, providing a secure, scalable, and extensible technology backbone specifically tailored to the operational needs of pharmaceutical and life sciences companies.

The Service utilizes a multi-tenant architecture with independent data collection and analysis frameworks designed to support complex enterprise workflows.

3.2. Platform Components

The Service, referred to as the Platform, hosts the Company’s suite of applications, including, but not limited to, REVO Rx Booster Workflows, REVO Dynamic Lifesciences CRM, and REVO Approval Workflows.

3.3. Access and Subscription

Access to and use of specific applications within the Revosuite Platform is granted to You (the User) by Your subscribing lifescience company ("Organization") solely according to the terms of their valid subscription purchase agreement with the Company. Your right to use the Service is contingent upon Your Organization maintaining an active and paid subscription and Your adherence to these Terms.

3.4. Intended Users

The Service is intended for use exclusively by authorized employees, contractors, or agents of the subscribing Organization for internal business purposes only.

4.1 Accounts Creation

To access and use the Service, You must register for a unique Account within Your organization. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 Security

You are responsible for safeguarding the password and for all activities that occur under Your Account. You agree not to disclose Your password to any third party and to notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

4.3 Termination

We reserve the right to suspend or terminate Your Account and access to the Service at Our sole discretion, without notice, for any violation of these Terms.

5.1. Company Ownership of Service and Software

The Service, the Revosuite software, all underlying technology, software source codes and object codes, design elements, brochures, and manuals, and any future fixes, additions, or modifications to the Service or any of its components, shall remain the sole and exclusive property of the Company.

The Company warrants that it is the sole owner of all intellectual property rights related to the Service and is not aware of any third-party claims relating to such ownership.

5.2. Customer Data Ownership

Notwithstanding the Company’s ownership of the Service, all advertising, medical materials, and data—including customer information, operational data, and marketing analytics—related to Your Organization and implemented or uploaded using the Revosuite Platform shall remain the exclusive property of Your Organization (the Customer).

5.3. License to Customer Data

You grant the Company and its Service Providers a non-exclusive, worldwide, royalty-free license to use, process, and analyze the Customer Data solely as necessary to provide, maintain, and improve the Service and for the purposes outlined in the Privacy Policy (e.g., data analysis, training machine learning models ... etc).

5.4. User License to the Service

The Company grants You a limited, non-exclusive, non-transferable, and revocable license to access and use the Service strictly in accordance with these Terms and solely for the internal business purposes of Your Organization during the subscription term.

6.1. Acceptable Use

You agree to use the Service only for its intended purpose, as defined in these Terms and in the Technical Proposal, and strictly for the internal business use of Your Organization.

6.2. Strictly Prohibited Conduct

You shall not, and shall ensure that Your Users shall not, engage in the following prohibited activities

• (a) Account Sharing: Sharing Your Account login credentials (username and password) with any other individual or entity, even within Your Organization, unless specifically authorized in writing by the Company. Each User account must be used by a single, named individual.
• (b) Unauthorized Access and Data Integrity: Attempting to gain unauthorized access to any parts of the Service, the Company's systems, or the data of other customers; or introducing malicious code, viruses, or any disabling features into the Service.
• (c) Reverse Engineering: Attempting to modify, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Revosuite Platform or any Company intellectual property.
• (d) Illegal or Unlawful Use: Using the Service in any manner that violates any applicable local, national, or international law or regulation, or any third-party rights.
• (e) Data Mining/Scraping: Using any automated system (like robots or spiders) to access the Service to extract data or content without explicit written permission from the Company.

6.3. Breach of Conduct

Any breach of this Section 6 may result in immediate suspension or termination of Your Account and the Organization’s access to the Service, without refund.

7.1. Custom Fees and Charges

Access to the Service is provided under a subscription-based model.

For Customers holding non-expired legacy contracts, contract amendment documents, or service agreements, the fees, pricing, payment schedules, service scope, and related commercial terms expressly stated in those documents shall continue to govern until their respective expiration dates.

Upon expiration of such legacy agreements—or where no valid agreement exists—the pricing, fees, and service tiers published on this website shall apply and shall serve as the authoritative point of reference, based on the applicable product category and pricing page.

In the event of any conflict between these Terms and a valid, non-expired Technical Proposal or Service Agreement, the terms of such document shall prevail solely for its remaining term.

• REVO Rx Booster & REVO CRM Pricing Page
• REVO Approval Workflows

7.2. Payment Against Invoice

All invoiced amounts are due and payable within thirty (30) days from the date of the invoice, unless otherwise specified in the Order Form.

If paying by invoice, the Company will invoice You no more than forty-five (45) days before the fees are payable during the Subscription Term (e.g., in advance of the beginning of the next Renewal Term or subsequent Billing Period).

7.3. Taxes

Unless otherwise stated, all fees are exclusive of any local, state, federal, or foreign taxes, levies, or duties, and Your Organization is responsible for paying all such taxes imposed on payments made under the Technical Proposal.

7.4. Suspension for Non-Payment and Re-activation

If any invoiced amount is not received by the Company by the due date specified in Section 7.2, the Company may, without limiting its other rights and remedies, give You written notice that such amounts are overdue.

The Company reserves the right to suspend Your access to the Service, including the access of all Users under Your Organization’s Account, if the overdue amount remains unpaid for fifteen (15) days following the date of the overdue notice.

If a Subscription Service is suspended for non-payment, We may charge a re-activation fee to reinstate the Subscription Service. Access will be promptly restored upon Our receipt of all outstanding fees and the applicable re-activation fee (if charged).

8.1. Publicity Rights

You grant Us the right to use Your Organization's name and company logo in connection with Our marketing materials, customer lists, and website for promotional purposes.

8.2. Publicity Opt-Out

You may opt-out of this use of Your name and logo by submitting a written request to Your dedicated Account Manager, clearly stating Your Organization’s desire to opt out of marketing publicity.

9.1. Initial Term and Automatic Renewal

Your Initial Subscription Term will be specified in Your Organization’s Order Form. Unless otherwise specified in the Order Form, Your subscription will automatically renew for the shorter of the same duration as Your prior term or one (1) year (the "Renewal Term").

9.2. Cancellation and Non-Renewal

Except as specifically provided for in these Terms, Your Organization may not cancel its subscription prior to the end of the Current Term.

If Your Organization decides it does not want the subscription to automatically renew, it must provide written notice of non-renewal as follows:

• Annual Subscription: Three (3) months' prior written notice before the end of the Current Term.
• Monthly Subscription: One (1) month's prior written notice before the end of the Current Term.

9.3. Refund Policy

We will not provide any refunds of prepaid fees or unused Subscription Fees through the end of Your Current Term, except as may be specifically required by law or explicitly stated otherwise in the Technical Proposal or Order Form.

9.4. Data Transfer at Termination

Upon termination or expiration of the Service, You may be required to pay for data export and migration services. The process and costs for such services will be advised and managed by the account manager dealing with Your account. (This is consistent with the data retention policy in your Privacy Policy).

Your submission of personal information through the Service is governed by Our Privacy Policy.

The Service complies with applicable data protection laws, including references to GDPR and CNDP law, as detailed in the Privacy Policy.

By using the Service, You acknowledge and agree to the collection and use of information, including data storage and transfer to AWS regions (Frankfurt, N. Virginia, Ohio, and UAE), as outlined in the Revosuite Privacy Policy, which is incorporated herein by reference.

11.1. Disclaimers of Warranty

The Service Level Agreement (SLA) defines the Company's commitment to specific service availability. Beyond the express warranties provided in the SLA, the Service is provided to You on an "as-is" and "as-available" basis.

The Company expressly disclaims all other warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Company makes no warranty that:

• (a) The Service will be uninterrupted, error-free, or completely secure (beyond commercially reasonable efforts).
• (b) The Service or the server(s) that host the Service are free of viruses or other harmful components, though the Company uses industry-standard scanning tools to mitigate risks.
• (c) The results that may be obtained from the use of the Service will be accurate or reliable (beyond commercially reasonable efforts).
• (d) Every error or defect in the Service will be corrected, though the Company will use commercially reasonable efforts to address critical issues.

11.2. Incorporation of SLA and Credits

The Service Level Agreement, as provided by the Company, is incorporated into these Terms. The Service Credits described in the SLA shall be the sole and exclusive remedy for any failure by the Company to meet the guaranteed Uptime Commitment.

11.3. Limitation of Liability

1. Exclusion of Indirect Damages:
   In no event shall the Company be liable for any indirect, incidental, punitive, special, exemplary, or consequential damages (including, without limitation, damages for loss of business, profits, or data), arising out of or in connection with these Terms or the Service, even if the Company has been advised of the possibility of such damages.
2. Maximum Liability Cap:
   The Company’s total cumulative liability arising out of or related to these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by Your Organization to the Company for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
3. Sole Remedy for Downtime:
   You acknowledge and agree that the Service Credits provided under the Service Level Agreement (SLA) constitute Your Organization's sole and exclusive remedy for any failure by the Company to meet the guaranteed Uptime Commitment.

12.1 Governing Law

These Terms and Your use of the Service shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), without regard to its conflict of law principles.

12.2 Binding Arbitration

Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof, shall be referred to and finally resolved by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with the DIAC Arbitration Rules in force when the Notice of Arbitration is submitted. The seat of the arbitration shall be Dubai, UAE. The language of the arbitration shall be English. The decision of the arbitrator(s) shall be final and binding upon both parties.

We reserve the right to change or modify these Terms at any time. We will alert You to any changes by updating the "Last Updated" date of these Terms, and You waive any right to receive specific notice for each such change. Your continued use of the Service after such modifications constitutes Your acceptance of the revised Terms.